What You Need to Know

01 /

Online Store Credit

If your return is eligible, POPunderwear will issue an online store credit equal to your order amount (taxes included), minus the original shipping fees.

02 /

Return Shipping Fees

Return shipping costs are your responsibility, unless you chose the reusable PickPack packaging option at checkout.

Eligibility Requirements

  • ✓ Returned within 30 days of receiving your order
  • ✓ Items must be unworn and unwashed
  • ✓ Original condition — with tags and packaging, if applicable

Three Ways to Return Your Package

★ Recommended
Option 01

With PickPack

Free

Got a PickPack envelope on hand? Your return or exchange is completely free.

  1. Fill out the form on the PickPack portal
  2. Receive your return label at no charge
  3. Drop off your package at a pickup point
Go to portal →
Option 02

Without PickPack

$6.99

No PickPack envelope? You can purchase a shipping label for $6.99.

  1. Fill out the return form on the portal
  2. Get your label for $6.99
  3. Drop off your package at a pickup point
Get a label →
Option 03

Your Own Carrier

At your cost

Prefer to use your own carrier? Send us your package directly at your own expense.

  1. Include your name, order number, and any exchange items requested
  2. Ship with the carrier of your choice
  3. Send it to the Pop Underwear address below
See address →

Return Address

Pop Underwear 9200 rue Meilleur, Suite 205
Montréal, QC  H2N 2A9
Canada