Once Your Order Ships

01 /

Orders with Tracking

You'll receive a confirmation email with your tracking number. It activates as soon as the carrier picks up your package from our warehouse.

02 /

Orders without Tracking

You'll receive an email confirmation. Untracked packages are shipped by stamp via Canada Post.

Delivery Timelines

Processing time (preparing your order) is added to shipping time (transit to your door).

Quebec & Ontario

With Tracking
Processing
3 business days after your purchase
Delivery
2–3 business days depending on your area

Quebec & Ontario

No Tracking
Processing
3 business days after your purchase
Delivery
10–15 business days depending on your area

Rest of Canada

Standard
Processing
3 business days after your purchase
Delivery
5–7 business days depending on your area

United States

With Tracking
Processing
Email with your tracking number at shipment — active 24–48 hrs after pickup
Delivery
10 business days

📅 Longer delays are expected during public holidays, high-traffic periods (Black Friday, Boxing Day), and the holiday season. Events outside our control may also extend these timelines.

Track Your Package

Got your tracking number? Contact the carrier directly — they're the ones who can tell you exactly where your package is.

📦 Carrier can't locate your package (very rare)? Email us at info@popunderwear.com and we'll take it from there.

Wrong Order or Wrong Item?

Received the wrong item? Email us at info@popunderwear.com and include:

  • ✓ Your name
  • ✓ Your order number
  • ✓ A brief description of the issue

✋ Don't send anything back until you hear from us. If we need you to return the incorrect item, we'll confirm that by email.